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Information Technology – Helpdesk

Job description

The Helpdesk 1-3 role is part of the greater IT Infrastructure team, providing secure and reliable solutions to all Rocky Mountain Care’s employees. This role provides friendly support to end-users in a timely fashion for varying business units. Supports, configures, and deploys a variety of laptops, desktops, and tablets. Additionally supporting a wide variety of software applications. Our IT department strives to grow our staff through training and experience by recognizing certifications and achievements. Comptia A+ certification or equivalent is required within 90 days of employment.


Install, troubleshoot, and repair computer systems, hardware, and computer peripherals.

– Resolve internal user problems and instruct in the correct operation of laptop, mobile, and desktop devices.

– Support remote and local employees by phone, email, and tickets.

– Operate in a tiered call queue support model.

– Coordinate activities with the appropriate Information Technology (IT) staff.

– Apply industry standard configuration and setup to company owned IT equipment.

– Help maintain parts inventory and log all service/repair activity using internal ticketing system.

– Provide cross-training and assistance to team.

– Perform related duties as assigned.


– Friendly and confident communication skills

– Interpersonal skills using tact, patience, and courtesy.

– Basic technical troubleshooting

– Ability to manage simultaneous requests

– Ability to multi-task and meet deadlines.

– Ability to work efficiently and productively with minimal direction or guidance.

– Take verbal and written instruction and execute independently.

– Be reliable and punctual.

– Understanding of HIPAA, HITECH, PHI, and PII.

– Must be able to lift up to 25 lbs.

– Must have reliable transportation


– Entry level position, ability to complete Comptia A+ certification required within 90 days

– Preferred – Technical certification, (i.e. A+, N+, Security+, MCT, MCSA, MCSE, CCENT, etc.)


– Periodic same day travel to provide onsite support as needed, infrequent multi-day travel

Job Type: Full-time or Part-time

Salary: $18.00 – $24.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


  • Monday to Friday – On-Call Rotation

COVID-19 considerations:
*This position complies with the CMS Mandate for COVID 19 Vaccinations

Job Company: Rocky Mountain Care
Job Category: Information Technology
Job Type: Full Time Part Time
Job Location: UT - Woods Cross
This job is no longer accepting applications.